Contact Joy Love Dolls

How we handle your enquiry

When you send a message, we receive your name, email address, topic and message. A copy of your message is emailed to you as confirmation, and we reply from the same neutral address. We use your details only to respond to you and, if relevant, to manage your order or creator application. We do not add you to marketing lists unless you ask us to. You can request access to, or deletion of, your data at any time by choosing the topic “Privacy request”. See our Privacy Policy for full details.

What we can help with

Choosing a doll or torso

Not sure which material, height or head suits you? Tell us about your space, your preferences and your budget, and we will suggest a shortlist. Our doll guide and torso guide are good starting points.

Customisation questions

We can check which options are available for a specific model, confirm head compatibility and explain production timing. See the customisation guide.

Orders and delivery

Ask about order status, delivery planning, tracking and neutral delivery arrangements. The discreet shipping page explains what is standard.

Damage, faults and returns

If something arrives damaged or faulty, choose “Returns or damaged item” and include your order number. The returns and hygiene guide explains the process.

Privacy requests

To access, correct or delete the personal data we hold about you, choose “Privacy request”. We may ask you to confirm your identity, and we respond within the time required by law. See the Privacy Policy for the full list of rights.

Creators and partners

Interested in Joy Fans or the creator programme? Choose “Creator application”, and tell us about yourself.

Answers you may find faster on our site

Many questions are answered in our guides, which are written to be read in a few minutes. The FAQ covers materials, size, payment methods, delivery and privacy in short answers. The lifesize doll guide compares silicone and TPE and explains how to choose a height and body type. The torso guide explains why a lighter, more compact option may suit you. The toy edit describes what we look for in a premium product. The discreet shipping page explains exactly how we pack, label and bill, and the returns and care guide covers inspection, cleaning and storage. If none of these answers your question, that is exactly what the form above is for.

Response times and what to expect

We aim to reply to every message within one to two working days. Messages that arrive at weekends or on public holidays are answered on the next working day. When we reply, you will receive an email from a neutral, private sender address, and the subject line will not mention the product category. If you do not hear from us within three working days, please check your spam folder, because strict mail filters sometimes catch messages from new senders, and then send your message again.

Tips for a faster, more useful reply

• Include your order number when asking about an existing order.
• Tell us what you are trying to decide, such as material, height or budget, if you want a recommendation.
• Describe the problem clearly if something arrives damaged, and tell us when it was delivered. We will ask for photographs in our reply.
• Use an email address you check regularly, because we reply by email only.
• Keep sensitive information out of the form. Never include card numbers, passwords or identity documents.

Keeping the form secure

Our contact form is protected by a Cloudflare Turnstile check, a hidden anti-spam field, rate limiting and a signed, time-limited form token. These measures keep automated spam out of our inbox without asking you to solve puzzles. Messages are transmitted over an encrypted connection, and the confirmation email we send you uses a neutral subject line so that it does not reveal anything to someone glancing at your inbox.

Frequently asked questions about contacting us