Last updated: 15 November 2026.
Who we are
This policy applies to the website at www.joylovedolls.fun (the “main site”) operated by Joy Love Dolls (“we”, “us”). Our shop and our community platform have their own notices that follow the same principles. You can reach us at [email protected] or through the contact form.
What we collect
- Information you give us: your name, email address, topic and message when you use our forms; your email address if you join our private list; and any details you choose to include in a creator application.
- Technical information: your IP address (which we store only in a hashed form for rate-limiting and abuse prevention), browser type and pages requested, which our hosting provider logs for security.
- Cookies and similar technologies: an age-gate cookie (
jld_age_ok), a preference cookie (jld_consent), and, only if you accept analytics, cookies and identifiers from the analytics tools listed below.
We do not ask for payment card details on the main site. Purchases are completed in our shop, with its own privacy notice and with payment providers who process payments on their own secure pages.
Why we use it, and our legal bases
| Purpose | Legal basis |
|---|---|
| Reply to your messages and applications | Legitimate interests / steps at your request |
| Send our private list emails | Consent (withdraw any time) |
| Prevent spam, fraud and abuse | Legitimate interests |
| Remember your age-gate and cookie choice | Legitimate interests (strictly necessary) |
| Understand how the site is used | Consent (analytics cookies) |
| Comply with legal obligations | Legal obligation |
Analytics and cookies
We use Google Analytics 4 in a consent-aware configuration: analytics storage is denied by default and is enabled only if you click “Accept analytics”. We disable advertising features and personalised-ad signals. Where configured, we may also use Microsoft Clarity and Yandex Metrica to understand usability, again only after consent, and form fields are masked from session recordings. You can change your choice by clearing your cookies for this site and revisiting it.
Who we share data with
We do not sell personal data. We share it only with service providers that help us run the site: our hosting provider; Cloudflare, which provides security (including the Turnstile bot check) and content delivery; SMTP2GO, which sends our emails; and the analytics providers described above. Each processes data under its own terms and only for the purposes we describe. We may also disclose data when the law requires it or to protect our rights and users.
International transfers
Some of our providers are located outside your country. Where personal data is transferred internationally, we rely on appropriate safeguards such as standard contractual clauses or equivalent mechanisms offered by those providers.
How long we keep data
Contact messages are kept for as long as needed to resolve your enquiry and for a reasonable period afterwards, usually up to 24 months. Private-list subscriptions are kept until you unsubscribe. Technical logs are kept for a short period for security. Records we must keep by law are kept for the legally required time.
Security
We protect data with encrypted connections (HTTPS), restricted access to logs and configuration, bot and abuse protection on forms, and neutral, private email sending. No system is perfectly secure, so please avoid sending sensitive information such as card numbers or passwords through our forms or by email.
Your rights
Depending on where you live, you may have the right to access, correct, delete or export your personal data; to object to or restrict certain processing; to withdraw consent at any time; and to complain to a data protection authority. To exercise a right, use the contact form and choose “Privacy request”. We may need to verify your identity before acting on a request.
Children
This website is for adults only, and we do not knowingly collect personal data from anyone under 18. If you believe a minor has provided us with data, please contact us and we will delete it. See also our age compliance statement.
Third-party links
Our pages link to our shop, our community platform and other sites. Their privacy practices are their own, so please read their notices.
Changes to this policy
We may update this policy as our services evolve. The date at the top shows when it was last changed. Significant changes will be highlighted on this page.