Our privacy promise
Buying adult products should not feel awkward, and it should never expose you to embarrassment. Our promise is simple: nothing about your order tells anyone what is inside, and we collect only the information needed to deliver it. This page explains exactly how that works in practice, so you know what to expect at every stage.
Plain outer packaging
Every order leaves our supplier network in a plain outer carton or box. There are no logos, no product names, no images and no wording on the outside that reveals the contents. Lifesize dolls are strong and heavy, so the carton may be large, but it looks like any other piece of general freight. Smaller items such as toys and accessories travel in unmarked padded mailers or small boxes.
Neutral shipping labels
The sender name on the label is neutral, and the description of goods, where one is required for transport or customs, is kept generic. We never write the name of an adult product on the outside of a parcel. If you would like the delivery to be addressed in a particular way, such as to a workplace reception, a collection point or care of a named person, tell us when you order and we will do our best to accommodate it where the carrier allows.
Neutral billing descriptors
The name that appears on your card or bank statement matters as much as the box. We use neutral billing descriptors, so the statement entry does not name a doll shop or describe the product. Where you pay with a card, the line item is kept generic. Where you pay with cryptocurrency, there is no card or bank record linked to the purchase at all, which is one reason crypto is popular with privacy-minded customers.
Paying with cryptocurrency
Our shop accepts Bitcoin through a self-hosted BTCPay Server, and USDT on the TRON network along with around ten other major cryptocurrencies through the NOWPayments gateway. When you choose crypto at checkout you receive a payment address or invoice with a fixed price valid for a limited time. Once the network confirms your payment the order is released. We recommend sending the exact amount displayed and paying within the invoice window. Crypto payments do not expose your card details to anyone, and they separate the purchase from your bank statement.
Tip: if you pay with crypto from an exchange, remember that exchange withdrawal fees may reduce the amount that arrives. Send enough to cover them so that the invoice is paid in full.
Paying by card
Where card payments are enabled, they are handled by an adult-friendly payment processor on its own secure page. Your card details are never stored on our website. Your statement carries a neutral descriptor, and any receipt we send uses a neutral subject line.
Neutral email communication
Emails about your order come from a neutral sender address and use subject lines that do not mention the product category. For example, confirmations are headed with a simple reference rather than a description of the item. If you contact us through our contact form, we reply from the same private address, and we never share your email with third parties for marketing.
Data we collect, and what we do not
We collect the information required to process and deliver your order: name, delivery address, contact details and the items purchased. We do not sell your data. Analytics are privacy-minded and run only when you accept them in our cookie notice. Our Privacy Policy sets out in detail what we collect, why, how long we keep it and how you can request access or deletion.
Delivery and tracking
We send you a tracking reference as soon as your parcel is dispatched. Delivery times depend on your location, the carrier and whether the doll is in a regional warehouse or made to order. Estimated delivery windows and shipping costs are shown before you pay. Large parcels may need someone present to receive them, so arrange a convenient time or a safe place. Where a courier offers a delivery appointment, we recommend using it.
Receiving your parcel
- Check the outer box for damage before you sign, and photograph any problems.
- Keep the packaging until you have inspected the contents; it may be needed if you make a claim.
- Open with care, ideally with a second person for lifesize dolls.
- Contact us promptly if anything is missing, damaged or different from your order.
Our returns and hygiene guide explains how claims work for intimate products.
International orders and customs
We ship to many countries, and rules about adult products differ between them. You are responsible for making sure that ordering and owning these products is lawful where you live, and for any import duties or taxes that apply. Customs declarations use generic descriptions. If you are unsure about the rules in your country, please check before you order.