Frequently asked questions

Silicone is firmer, holds fine detail, tolerates heat and is easier to keep hygienic. TPE is softer and more elastic, usually costs less and needs more careful cleaning, drying and storage. See our doll guide for a full comparison.

Our lifesize range runs from about 153 cm to 175 cm. Many full-size dolls weigh somewhere between 30 and 45 kg depending on height, body type and material. The exact figures are on each product page.

A torso is a partial doll, lighter, more compact and usually more affordable than a full-size figure. It is ideal for limited space or for trying the category. See the torso collection.

No. Every doll is an original fictional design. None is modelled on, or intended to resemble, a real person.

Our range comes through an authorised supplier network and currently features SEDOLL, Irontech, Sigafun, Game Lady and WM.

It varies by factory and series. Typical inclusions are the doll with head, a wig, a basic outfit and a care kit. Each product page lists what is included.

Yes. Many dolls offer a choice of head, skin tone, hair, eyes, nails and hand upgrades. See the customisation guide.

Customised dolls are made to order, so changes may not be possible once production begins. Contact us immediately if you need to amend something.

On most dolls, yes, but compatibility depends on the manufacturer. Ask us before buying a head from another brand.

The shop supports cryptocurrency, including Bitcoin via BTCPay Server and USDT on TRON plus around ten other major coins via NOWPayments, and, where enabled, card payments via an adult-friendly processor.

Crypto payments leave no card or bank record linked to the purchase and are popular with privacy-minded customers. Prices are shown in US dollars and the conversion rate is fixed for the invoice window.

It depends on your location, the carrier and whether the doll is in a regional warehouse or made to order. Estimates and shipping costs are shown before you pay.

We ship to many countries. You are responsible for making sure that these products are lawful where you live and for any duties or taxes that apply.

Yes. Plain outer packaging, a neutral sender label and a neutral billing descriptor are standard. See discreet shipping and billing.

For hygiene reasons, opened or used items cannot be returned unless they are faulty or damaged on arrival. Read the returns and hygiene guide.

Photograph the box and the damage, note it with the courier, and contact us the same day with your order number.

Clean with warm water and mild, fragrance-free soap, dry thoroughly, store cool and dry, and avoid dark dyed fabrics and strong heat. The care guide has the details.

Use the contact form or email [email protected]. We reply from a private, discreet address.

Yes. Everyone must be at least 18 or the age of majority in their location. See our age compliance statement.

Only what is needed to process and deliver your order and respond to your enquiries. Analytics run only with your consent. Read the Privacy Policy.

Joy Fans is our adult creator community with free previews, subscriptions and crypto payments. See Joy Fans.

Creators earn 10–50% commission on products bought through their link. See the creator programme.